App Name: Bibox
Developer Name: Bibox
To better protect users' privacy rights, we provide the "Delete Account" feature in the application. Users can find the entrance to delete personal information (account) through the following path:
Bibox - Me - Security Center - Add Account Logout Feature
Once a Bibox account is deleted, it cannot be recovered. Account logout will terminate our services to you and may cause significant inconvenience to your continued use. By choosing to proceed with the logout, you acknowledge that you have read and agree to all terms of this agreement and voluntarily assume all consequences of account deletion.
Upon successful deletion, we will erase your personal information, rendering it irretrievable and inaccessible, or anonymize it. You acknowledge and understand that, according to relevant laws and regulations or mutual agreements, we will only retain your personal information for the shortest necessary period to fulfill legal requirements or agreed purposes.
If you still insist on deleting your Bibox account, you must further ensure the account is in normal status, otherwise, for the safety and property rights of your account, you may not be able to delete it. "Normal status" means the account must meet all the following conditions:
1、The account was registered by you through official channels, you have agreed to the relevant user agreements, and the account is used by you personally;
2、The account has no security risks;
3、There are no unresolved complaints, disputes, or issues associated with the account, including but not limited to being frozen without thawing, complaints against others, or being complained about by others;
4、The account is in normal use and has no records of being restricted, including but not limited to unresolved violations resulting in restrictions, freezing, or other penalties;
5、The account has no records of abnormal login or other unsafe or abnormal behaviors detected in the past 3 months;
6、The account deletion request is personally made by you.
By deleting the Bibox account, you will no longer be able to use the Bibox account, nor will you be able to retrieve any historical records within the account (even if you re-register and use the same email/phone number), including but not limited to:
1、You will not be able to log in or use the Bibox account;
2、Personal profile and historical information of the Bibox account (including but not limited to username, nickname, avatar, KYC certification records, etc.) will not be recoverable;
3、Information service records saved in your Bibox account, such as favorites and subscriptions, will not be recoverable. You understand and agree that Bibox cannot assist you in recovering the aforementioned services;
4、Bibox assets have been settled, Bibox digital currency assets and candies have been withdrawn or emptied, various value-added services have been settled, or you confirm that you waive the aforementioned rights.
When a user deletes personal information (account), we will retain the following information to ensure it cannot be associated with the user's identity and will regularly perform automated deletion according to the information retention period, including the following categories:
1、Content in user feedback: If there are images or videos submitted by the user or problem logs submitted, we retain them for further analysis and finding the best solution to the problem. When a user applies for personal information (account) deletion, we will retain them for a period of 3 years;
2、Log information: System and exception logs will be uploaded for analysis, including IP addresses, language preferences, operating system versions, dates or times of access, to help us accurately identify issues and assist users in solving problems during service usage. They will be deleted after 7 days.
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