Crypto scams are emerging as the market becomes more popular. Bibox encourages users to be cautious and take the necessary actions to protect themselves from falling victims to these scams.
Common Cryptocurrency Scams
1.Impersonating Bibox staff
Scammers might impersonate the Bibox Customer Service team and contact you outside of our official channels. Please note that Bibox Support staff will never ask you for sensitive information such as account password/verification code or to send money to any address for any reason. If you suspect that you are chatting with a scammer, please report your case to our Customer Service Agent on www.bibox.com immediately.
Phishing is a fraudulent attempt to obtain sensitive information, such as your username, password, 2FA code, by disguising as Bibox in emails, fake websites and social media accounts, instant messages, etc.
Phishing attack protection requires steps to be taken by both users and Bibox. Here are some of the steps you can take to protect yourself:
- Enable Two-Factor Authentication (2FA), such as Google Authenticator, SMS, or email. Never disclose your backup keys to anyone or on any website;
- Always upgrade your browser to the latest version as they will warn users of phishing or unsafe high-risk websites;
Always log in to Bibox through the official Bibox website. We also recommend you to check and verify whether an SSL certificate is given for the domain name *www.bibox.com.
Please report any Bibox phishing sites you see to our Customer Service Agent by clicking ‘Chat’ on www.bibox.com immediately.
3.Fake law enforcement messages
Scammers might also impersonate law enforcement authorities and ask you to take immediate action, or your account will be frozen.
For example, they would say that your account has received funds from illegal sources and is being investigated for money laundering. You will be asked to disclose sensitive information of your account or transfer funds to the scammer’s account to “verify” your identity.
When you receive these messages, do not reply or disclose your account information. Please note that law enforcement authorities will not contact you directly on the grounds that your account is at risk of money laundering, nor ask for your password or make a transfer to unknown accounts.
You can verify the identity of the person contacting you by entering their Bibox email address if they are an official Bibox representative.
And most importantly, you should:
- Never share your password with anyone;
- Never return any calls from someone claiming to be a Bibox employee or Bibox Support team;
- Never send money to anyone claiming to be a Bibox employee;
- Enable Two Factor Authentication (Google Authenticator, SMS Authentication, or email).
If you have any questions, you are welcome to contact us at any time (7*24) via the following channels. Wish you a safe, smooth and fruitful trading journey.
Official Website: https://www.bibox.com
Online Customer Service: Click on ‘Chat’ on the bottom-right of Bibox website
- Official Email: [email protected]or Submit a ticket
- Official English Telegram: https://t.me/BiboxExchangeEnglish